Network Managed Services | Tejas Networks

Tejas Networks offers end-to-end network management, support and maintenance services to ensure faster time-to-market, simplified operations, increased network availability and reduced overall costs and TCO for our customers. Tejas Managed Services suit is designed with the aim to provide “one stop shop” solution for all Network Operations & Management needs for our customers focusing on end to end services SLAs and Network KPIs, so that our customers can focus on the business aspects (such as marketing and revenue) leaving all the operational worries to us.Tejas Managed Services works on the principal of base-lining the Network KPIs and drive incremental improvements through engineering/re-engineering the Operational Processes (for example- Network Monitoring, Fault Management, Configuration Management, Performance Management and O&M Processes), Implementation of Tools & Automation, Project Management Best Practices and a solid Governance Process.Tejas Managed Services model is built on the philosophy of Proactive Network Monitoring and Predictive Maintenance Philosophy to deliver the best-in-class services experience and quality of service for the customers of our customer.
Some highlights of our Managed Services portfolio are:

Global experience with local support
  • Support customers globally with 350+ technology and product specialists
  • Serve customers through leveraged relationship with established OEMs globally.
System Engineering and Network Integration support
  • Support in designing the network including 3rd party equipment/interfaces
  • Support in sourcing 3rd party/OEM equipment and integration
  • Network optimization for maximum utilization of the Network resources/CAPEX
  • Base-lining the Network KPI and optimize for enhanced end customer experience
Design and Maintenance of OSP (Outstation Plant) and Passive Network Infrastructure

Tejas provides hardware repair and return service depending on the damage type and warranty details. Tejas also offers advanced replacement services where the hardware will be replaced in quickest possible time to avoid any network outages.

Design and implementation of the Operational Process Documents

We do periodical network audits to ascertain the validity and reliability of customer networks as per industry best practices & standards. We also provide preventive maintenance services for the purpose of maintaining equipment and facilities in satisfactory operating condition before they develop into major defects.

24*7 remote technical suppor

Network monitoring is a critical function that can optimize network performance, employee productivity and minimize infrastructure cost overruns. We provide critical 24 x 7 x 365 surveillance of network for any faults and performance distortions.

Software Updates

Our technical expert on site service helps manage customer networks. He/she works with team to design customer NOC for all customer requirements and services. Resident Engineer does auditing and gap analysis of the current network, and trains in-house team members for installation and maintenance.

Hardware Repair and Return (R&R service)

CTA will be end-to-end responsible for all technical support deliverables for customer. CTA works with larger Support and Engineering teams to check for any product issues in customer networks and proactively implement suitable recommendations for customer networks. CTA also performs analytics on health of customer network and provide suggestions for better network performance.

Periodical network performance audit
  • Audits to ascertain the validity and reliability of customer networks as per industry best practices & standards.
  • Preventive maintenance services equipment and facilities maintenance
Network monitoring
  • Optimize network performance, employee productivity and minimize infrastructure cost overruns.
  • 24 x 7 x 365 surveillance of network for any faults and performance distortions.
Resident Engineer/NOC Management Services
  • Manage customer networks including service management, provisioning and traffic migration with focus on end to end SLA.
  • Design customer NOC for all customer requirements and services.
  • Audit and gap analysis of the current network
  • Train in-house team members for installation and maintenance.
Dedicated Customer Technical Advocate
  • Responsible for all technical support deliverables for customer.
  • Works with larger Support and Engineering teams to check for any product issues in customer networks and proactively implement suitable recommendations for customer networks.
  • Performs analytics on health of customer network and provide suggestions for better network performance.

MS Governance Model & Engagement Structure